Incidents reported on status page for Firecrawl https://firecrawl.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/077db88d53545833bc4ec18eb4cd34ca.png https://firecrawl.betteruptime.com/ en https://firecrawl.betteruptime.com/incident/713568 Wed, 27 Aug 2025 17:18:00 -0000 https://firecrawl.betteruptime.com/incident/713568#7fa9811bc416ca6578fb1bb8a24bc54eb953d06f7490a634cce01554149fc6fb The system has recovered. We have escalated the root cause to our upstream provider. https://firecrawl.betteruptime.com/incident/713568 Wed, 27 Aug 2025 14:32:00 -0000 https://firecrawl.betteruptime.com/incident/713568#1ab5f8984798d48e7bc263123adbc8a39b68c4e7249b35882763f5f68d11dca4 We are seeing elevated scrape timeouts. Work is underway. https://firecrawl.betteruptime.com/incident/712828 Tue, 26 Aug 2025 15:03:00 -0000 https://firecrawl.betteruptime.com/incident/712828#47f0dfa318c355f39b5af35a47b66273f6660f4cdfff1a58439ad34581a8aeb2 We are back. https://firecrawl.betteruptime.com/incident/712828 Tue, 26 Aug 2025 14:08:00 -0000 https://firecrawl.betteruptime.com/incident/712828#e2be0e2abd61dda79084e6f2cb23f7b2009e4329d672e21bde7aa944ba77d701 Some of the requests are timing out. We are working on the issue. https://firecrawl.betteruptime.com/incident/710117 Thu, 21 Aug 2025 19:57:00 -0000 https://firecrawl.betteruptime.com/incident/710117#2cb82c079c7a195fc88f2fbb24f4f77f1d47b10e7c2f3e7448b6bafad4ca38f2 Upstream provider has resolved the issue. https://firecrawl.betteruptime.com/incident/710117 Thu, 21 Aug 2025 18:57:00 -0000 https://firecrawl.betteruptime.com/incident/710117#b121a63226df0aec18b764a15ec5cc4c61288661bd44a7c74264ec40251df19d Our current database upstream provider is observing issues in their US-EAST-1 network. Dashboard might be slower than usual or partially not available while their investigating. https://firecrawl.betteruptime.com/incident/709875 Thu, 21 Aug 2025 12:09:00 -0000 https://firecrawl.betteruptime.com/incident/709875#986e2a95e22117c962a1e9259d2602082637631a5e7f5db53ebfc509906fee59 The issue is now resolved. We had to upgrade the underlying Redis instance. Crawls may have been interrupted -- please reach out to support if you have any issues. https://firecrawl.betteruptime.com/incident/709875 Thu, 21 Aug 2025 12:01:00 -0000 https://firecrawl.betteruptime.com/incident/709875#785bfdb29e1cae77c6780f15ae3d6f250df0c7052942ff0d65b29595c471bb86 Elevated timeouts on the API due to load. We are working on resolving the issue. https://firecrawl.betteruptime.com/incident/709119 Wed, 20 Aug 2025 10:35:00 -0000 https://firecrawl.betteruptime.com/incident/709119#5c2e9fd4419edae1dc983125c6674900a29d7ef9b53c5f417cbe0825b10d7961 The issue is resolved. https://firecrawl.betteruptime.com/incident/709119 Wed, 20 Aug 2025 10:07:00 -0000 https://firecrawl.betteruptime.com/incident/709119#06a2c0cd8bbb5813594bd85ca5e94da88813522e68c594b21b56fd08df668173 We are working on the issue. https://firecrawl.betteruptime.com/incident/708140 Mon, 18 Aug 2025 23:59:04 -0000 https://firecrawl.betteruptime.com/incident/708140#6d052a3f4a99e24b628b53ba133c7938c2e0947236646ad766f55c6c068f4cd0 firecrawl.dev recovered. https://firecrawl.betteruptime.com/incident/708140 Mon, 18 Aug 2025 23:58:07 -0000 https://firecrawl.betteruptime.com/incident/708140#b5ad2552a10cc2f009c4e4bc9903be1f15358fd59e78c98aa0644c39523618b4 firecrawl.dev went down. https://firecrawl.betteruptime.com/incident/706173 Thu, 14 Aug 2025 21:26:00 -0000 https://firecrawl.betteruptime.com/incident/706173#644eb1b8ebdde614c7f9dd2b8d59dca3a40c47a20cf58737a1e071bd9acb2366 We are back. Job timeout metrics have recovered to pre-incident levels. The issue came down to misconfigured pipeline queue limits on Dragonfly -- we configured them with high values expecting a high load on production, however, they ended up being ridiculously high. This caused Dragonfly's backpressure mechanisms to kick in way too late, only when the state of the instance is practically already unsalvageable. The configuration was tuned, and we will continue to monitor this. https://firecrawl.betteruptime.com/incident/706173 Thu, 14 Aug 2025 20:48:00 -0000 https://firecrawl.betteruptime.com/incident/706173#d3f04f70b44047806e24d3f1a8324b65cee0eac7c6749b8aa1bd263bfbb4d183 The issue has regressed. We are working on a fix. https://firecrawl.betteruptime.com/incident/706173 Thu, 14 Aug 2025 20:03:00 -0000 https://firecrawl.betteruptime.com/incident/706173#9e2e4747a6d272b300fc31a4401e7767cb5f34a274f2048dcc4253799c069157 This issue was caused by an elevated number of connections overloading our Dragonfly instance in charge of operating the scrape queue. We've applied a fix to reduce the number of extraneous connections, and we are putting in further architectural work to do better on this metric. Apologies for the disruption. https://firecrawl.betteruptime.com/incident/706173 Thu, 14 Aug 2025 17:54:00 -0000 https://firecrawl.betteruptime.com/incident/706173#0f3ed543cd162cfce25284bf62ed4eff2bfc5009a803a1c6901fa5a6074f817a The issue is now resolved. https://firecrawl.betteruptime.com/incident/706173 Thu, 14 Aug 2025 17:44:00 -0000 https://firecrawl.betteruptime.com/incident/706173#b527a76405c22527986151d4ec0b97f9390968d2e6889f7515ae457497317014 The issue has been mitigated. We are now slowly allowing more workers to come online. https://firecrawl.betteruptime.com/incident/706173 Thu, 14 Aug 2025 17:33:00 -0000 https://firecrawl.betteruptime.com/incident/706173#0d558425f9649245c1f837a3f4f9e2af3fa0a12e4bd6fe98873eeb3c2d12e2c3 We are investigating https://firecrawl.betteruptime.com/incident/705716 Wed, 13 Aug 2025 23:37:00 -0000 https://firecrawl.betteruptime.com/incident/705716#236e8b7789a0ab08d0bd43dc4d2e9ba5a7c0ed109fe61a33b772c00366f3dc7c The API has recovered. We quickly restarted the workers to get them un-stuck again. After that, we revisited the core issue. A lot of jobs were finishing at the same time, started hammering the same sorted set in Redis at the same time, and ran into the same race conditions. We decided to break up these clumps of requests by applying a timeout of random length before retrying every time the anti-race mechanism activates. This spreads out the workers nicely. After applying the fix and observing, the issue is resolved. https://firecrawl.betteruptime.com/incident/705716 Wed, 13 Aug 2025 23:30:00 -0000 https://firecrawl.betteruptime.com/incident/705716#3961d1d8a1d6697c872b553e8670fc1fb8231292fa696e3b521370dfb50cb062 The issue has regressed. We are continuing to work towards a solution. https://firecrawl.betteruptime.com/incident/705716 Wed, 13 Aug 2025 23:26:00 -0000 https://firecrawl.betteruptime.com/incident/705716#b03099d3e46e627878d8b59edac1bbb82e3cb93de804a095be8f0af195a5ea52 The API has recovered. The concurrency limit queue has been used more heavily than previously expected, causing race conditions to occur at rates higher than expected. The anti-race mechanism was triggered in a de facto infinite loop, causing workers to stop handling new scrape jobs. The workers were restarted and the code causing the event loop exhaustion was quickly patched. https://firecrawl.betteruptime.com/incident/705716 Wed, 13 Aug 2025 23:10:00 -0000 https://firecrawl.betteruptime.com/incident/705716#1ca9e38c8bf504382b835360a00a586c77643968cf1d6fa134293e8c9c6f2a02 We are investigating. https://firecrawl.betteruptime.com/incident/702182 Thu, 07 Aug 2025 11:21:00 -0000 https://firecrawl.betteruptime.com/incident/702182#87df17742be48f93696a752bb9bef1c288da8b3eba586a508ab6c5d74d2b08d3 Service is restored. Crawls that appeared "stuck" should now resume. https://firecrawl.betteruptime.com/incident/702182 Thu, 07 Aug 2025 11:19:00 -0000 https://firecrawl.betteruptime.com/incident/702182#b1931953ae2ef1d874e1a684eac21aa4eb5fb302dd6828bd24c9c9ed865e4819 Our workers are back up. We are now churning through the scrapes stuck in the queue to avoid interrupting crawls. https://firecrawl.betteruptime.com/incident/702182 Thu, 07 Aug 2025 11:13:00 -0000 https://firecrawl.betteruptime.com/incident/702182#f3c1a87c9e3a8c4450c08cecd09caeb158b65fc916d0602c79a035e31a9aa447 We are investigating https://firecrawl.betteruptime.com/incident/701376 Wed, 06 Aug 2025 12:19:00 -0000 https://firecrawl.betteruptime.com/incident/701376#3b166585b7d6d7bcad340a4cd3b2dc501d81274f8e89b7775f29ca0cdfd5a821 The issue is fully resolved. Apologies for the disruption and thank you for your patience. The issue was caused by a load spike, triggering a scale-up to a high amount of API and Worker pods. These pods interface heavily with our Dragonfly (Redis-equivalent) instance via BullMQ for job queueing. The increased connections and requests to Dragonfly caused it to start having to queue pipeline operations, which caused BullMQ operations to have a delay, making the system fail and scrape jobs accumulate. We set a lower limit on the max amount of worker and API pods, and we changed our BullMQ lock renewal to be less aggressive. This caused the pipeline queue length metric to decrease back to nominal levels. https://firecrawl.betteruptime.com/incident/701376 Wed, 06 Aug 2025 11:35:00 -0000 https://firecrawl.betteruptime.com/incident/701376#b09838804f353ea55d8631d855ab860e9445405c66bc33f86b217ca2e04e78b6 We are working on resolving the issue https://firecrawl.betteruptime.com/incident/681957 Fri, 01 Aug 2025 04:05:00 -0000 https://firecrawl.betteruptime.com/incident/681957#c00e0069123a01fec3e45e064e7955d6764d14e1217216a79e4bfd0f0a6d49c8 We're fully back up now. Some crawls started between 9:30 PM EST and 10:30 PM EST may have been affected by the outage. If you need help, please reach out to help@firecrawl.com. We sincerely apologize for the disruption in some requests. The issue was caused by a sudden surge in traffic (100x normal amount) that overwhelmed our internals and upstream providers. We're continuing to work with them to ensure this doesn't happen again. A full incident report will be shared later this week. https://firecrawl.betteruptime.com/incident/681957 Fri, 01 Aug 2025 02:55:00 -0000 https://firecrawl.betteruptime.com/incident/681957#4d0deb2dc84c0a1938eb4bac9f0ba111526cfdb9c1dc2543b328d040641ad69d Timeouts are decreasing but a small % is still being affected. We are in communication with upstream providers. https://firecrawl.betteruptime.com/incident/681957 Fri, 01 Aug 2025 02:07:00 -0000 https://firecrawl.betteruptime.com/incident/681957#f864c2759c979c73712f09dc5e0ffc60f6720ca63ccbd0f0769d2161652a9e32 We're observing a high % of requests timing out. We are investigating. https://firecrawl.betteruptime.com/incident/678502 Thu, 31 Jul 2025 22:20:00 -0000 https://firecrawl.betteruptime.com/incident/678502#387ca216d3637593c8d4e366b6e76cc9f6fe88c62000100e24ee8852ed8b5d6a The issue is resolved. We are investigating further. https://firecrawl.betteruptime.com/incident/678502 Thu, 31 Jul 2025 21:54:00 -0000 https://firecrawl.betteruptime.com/incident/678502#8c7a768142c8507779fa578e054cd85e6515b94c68f34bf29c8f49fc2ffe6900 We are continuing to work towards resolving this issue. Thank you for your patience, and we apologize for the disruption. https://firecrawl.betteruptime.com/incident/678502 Thu, 31 Jul 2025 21:07:00 -0000 https://firecrawl.betteruptime.com/incident/678502#a32ebe913e86b01f0489c310753fb784ff99b145dc498e91a8b37891408f1d15 Timeouts are increased due to high load. We are working on it. https://firecrawl.betteruptime.com/incident/661670 Thu, 31 Jul 2025 01:18:00 -0000 https://firecrawl.betteruptime.com/incident/661670#6e0908b462da3c0accc7d763d5f8f0b899c09b07d0c32f9517c9eaa488dc03ec We are fully back. We have also managed to upgrade our infrastructure during this time to avoid the errors experienced today in the future. Thank you for your patience. https://firecrawl.betteruptime.com/incident/661670 Thu, 31 Jul 2025 01:09:00 -0000 https://firecrawl.betteruptime.com/incident/661670#d10987afc5e13fa078c95dc7f42c725e0a10ef02001c372b7e326caf49a1d090 Success rates have increased significantly. We are working on restoring full service. https://firecrawl.betteruptime.com/incident/661670 Thu, 31 Jul 2025 00:53:00 -0000 https://firecrawl.betteruptime.com/incident/661670#b6c34ba153c995f804c1e4b25c66a74ab122b3b1a0d4eb6cf458fec068d206e1 The issue has regressed. We are working on a resolution. https://firecrawl.betteruptime.com/incident/661670 Wed, 30 Jul 2025 23:21:00 -0000 https://firecrawl.betteruptime.com/incident/661670#03cab1156d7a78e4f473caed67fb4d9602a1c4629928655dfedcee8ed2333654 We are back. Apologies for the disruption. https://firecrawl.betteruptime.com/incident/661670 Wed, 30 Jul 2025 23:09:00 -0000 https://firecrawl.betteruptime.com/incident/661670#5d3c876e5da9c3b98f7e8b4ec802f99078a1dd6ae167fa497cc6364b20b7e057 API services are down. We're working on a quick fix. Expect quick recovery. https://firecrawl.betteruptime.com/incident/626737 Sun, 27 Jul 2025 23:56:00 -0000 https://firecrawl.betteruptime.com/incident/626737#d53c348e18e7b1a98edd2ae89a363e31073e0c8e84e9fb29fcfd865976fb28d6 The issue has been resolved for now and all services are fully operational. We're currently working with the GCP team as they continue investigating the root cause. Once their analysis is complete, we’ll publish a detailed incident report outlining what happened and the steps taken. Thank you! https://firecrawl.betteruptime.com/incident/626737 Sun, 27 Jul 2025 23:42:00 -0000 https://firecrawl.betteruptime.com/incident/626737#4ffd1d855411e4c9cffc87ba88a27790f3a1eee11fa6158a8fe32a6a6e6c3515 We have increased significantly the number of resources allocated to our infra while the GCP is investigating. Errors have significantly reduced. Still working with them and monitoring the situation closely. https://firecrawl.betteruptime.com/incident/626737 Sun, 27 Jul 2025 22:52:00 -0000 https://firecrawl.betteruptime.com/incident/626737#02597f706fe19859f82f72ec4e2852c751f6a39255ad3b0b0c3d8f3e068e4ee5 We're seeing some improvement in the requests. We are still working closely with our upstream provider (GCP) to resolve it. The issue seems to be on their end at this moment. https://firecrawl.betteruptime.com/incident/626737 Sun, 27 Jul 2025 22:27:00 -0000 https://firecrawl.betteruptime.com/incident/626737#a25aa5e1be8cea1ad1c874d0a001039b7a1d3b18aa24746e8abc21954b6daaeb Increased timeouts/errors, working on it. https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 15:07:00 -0000 https://firecrawl.betteruptime.com/incident/626362#98a2f87680c6cae1a64ad0fd596e7f9a0414f091a1215387efb2440cfd738b31 We are back! https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 14:38:00 -0000 https://firecrawl.betteruptime.com/incident/626362#f519aa26eb62969c41f811e721d80205adf4318ff3ffebcf06532e9d840b7911 We need to update our Kubernetes node pools to restore service. In order to achieve this, we are strategically reducing the amount of pods Firecrawl uses in order to reduce the number of nodes that need updating. This means that Firecrawl will run worse for a short period of time, and full functionality will be restored earlier. Thank you for your patience. https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 12:56:00 -0000 https://firecrawl.betteruptime.com/incident/626362#8eaf79079783d28dbf2be94b061879fca79aca46f572c5aa3b051388303e3e73 We are seeing some intermittent timeout failures. We are investigating. https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 03:39:00 -0000 https://firecrawl.betteruptime.com/incident/626362#ab7cf9279d81b9aa024c54e7dda4ff36e4f36531301f19dafd0361663dbf5ec6 All endpoints have recovered. We are working to investigate further. https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 01:01:00 -0000 https://firecrawl.betteruptime.com/incident/626362#4afac00b686ff540f220666a9b469376d6d1710dd1a11371667540424f8208fe Scrape has recovered, other endpoints are still affected. We are observing large-scale cutouts in TCP traffic between our workers and our Redis instance in long-lived connections. The cause is not yet known. https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 00:24:00 -0000 https://firecrawl.betteruptime.com/incident/626362#c319d82e88fd07f91f22d38fd4bb8c3aa5acf00b7bd253b5a066ba5c3ada4504 The issue has regressed again https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 00:13:00 -0000 https://firecrawl.betteruptime.com/incident/626362#0ba3f905ccdbccf6dd65de9e6ef4d20cd569c62f8bc561d932b6cc84b9df77cd The issue is resolved. We are still monitoring the situation https://firecrawl.betteruptime.com/incident/626362 Sun, 27 Jul 2025 00:06:00 -0000 https://firecrawl.betteruptime.com/incident/626362#585c6e04630107f1d3b9c6e5fa3c29356db44032e408ca17d75f57c0642528a4 The issue has regressed. We are still working to clear up the queue and resolv it. https://firecrawl.betteruptime.com/incident/626362 Sat, 26 Jul 2025 23:44:00 -0000 https://firecrawl.betteruptime.com/incident/626362#82d6f8c6095c6147c2066f2f2b792f2f1e7557156315f6021f4a8d8269927fe7 The issue is resolved. https://firecrawl.betteruptime.com/incident/626362 Sat, 26 Jul 2025 23:29:00 -0000 https://firecrawl.betteruptime.com/incident/626362#be28e753ef1f5180928f94db1f1fcb1acc5031c6fc69102420fdac902a09a51c We are currently investigating an issue where some scrapes are timing out. https://firecrawl.betteruptime.com/incident/620810 Wed, 16 Jul 2025 15:38:00 -0000 https://firecrawl.betteruptime.com/incident/620810#bb8fbb7173f0c28575c33ef1aedc4b325d73002ffeb4591a1672d361c5803550 All /extract calls are working again. https://firecrawl.betteruptime.com/incident/620810 Wed, 16 Jul 2025 14:04:00 -0000 https://firecrawl.betteruptime.com/incident/620810#cd945b5f115581753af89a719a32c2a8c142f026951654ec40fabf53ebcd1d75 We are getting reports that /extract returning empty responses. We are investigating. We've confirmed the issue is isolated to /extract queries using the FIRE-1 agent. https://firecrawl.betteruptime.com/incident/616194 Tue, 08 Jul 2025 14:25:00 -0000 https://firecrawl.betteruptime.com/incident/616194#76615cb60875ad119b7453ffd516abb56f7c798edaa6173d82bb6d8374194711 The API has recovered. https://firecrawl.betteruptime.com/incident/616194 Tue, 08 Jul 2025 14:18:00 -0000 https://firecrawl.betteruptime.com/incident/616194#b3c52092d6307492604c6cc567df37387affd935f93c1e0112457016b6887e2e Scrapes are timing out. We are investigating https://firecrawl.betteruptime.com/incident/608779 Wed, 25 Jun 2025 07:28:00 -0000 https://firecrawl.betteruptime.com/incident/608779#a5a1f4132a550f44235520c8e63d16f41c3be4e0e5f1799cea8340c874a7bbef The API was unavailable for about 2 minutes due to an internal networking error that affected the connection to our Redis instance. This issue is now resolved. https://firecrawl.betteruptime.com/incident/608779 Wed, 25 Jun 2025 07:22:57 -0000 https://firecrawl.betteruptime.com/incident/608779#fcfb9337d464959135dafb60fbaf26a53b99fc31d46a383a2b87a29f21011c04 api.firecrawl.dev recovered. https://firecrawl.betteruptime.com/incident/608779 Wed, 25 Jun 2025 07:21:50 -0000 https://firecrawl.betteruptime.com/incident/608779#9ea88dc2b6aba83d51e123e86500fbf697cc9771121fd256b018d30bdd85a13f api.firecrawl.dev is degraded. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 20:25:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4d0c8e5d50f742958a034cfaa138798bd9ba3cd3bf310d9d62982997d640139d All services are back online. Still monitoring it for issues. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 20:25:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4d0c8e5d50f742958a034cfaa138798bd9ba3cd3bf310d9d62982997d640139d All services are back online. Still monitoring it for issues. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:44:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4108ca1f9dd434d929ee2fb6f2b0322be5871cebe4300f2111e0e4c04f5616bc We are now only affected by the Supabase downtime upstream: https://status.supabase.com The API and Dashboard should automatically recover after the upstream issue is resolved. We are continuing to monitor the situation. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:44:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4108ca1f9dd434d929ee2fb6f2b0322be5871cebe4300f2111e0e4c04f5616bc We are now only affected by the Supabase downtime upstream: https://status.supabase.com The API and Dashboard should automatically recover after the upstream issue is resolved. We are continuing to monitor the situation. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:26:00 -0000 https://firecrawl.betteruptime.com/incident/601794#fe20e4cba86ca25e159d75831382e1c015e18fa5ab0b41ca980bdf72c5c1f46c The API issue has regressed. We are waiting for upstream resolution. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:26:00 -0000 https://firecrawl.betteruptime.com/incident/601794#fe20e4cba86ca25e159d75831382e1c015e18fa5ab0b41ca980bdf72c5c1f46c The API issue has regressed. We are waiting for upstream resolution. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:13:00 -0000 https://firecrawl.betteruptime.com/incident/601794#76930d4cfff89e44da2dd1da5a54f77107128b4e0330657ea66cd442679b8e4a API has recovered. Dashboard is still experiencing issues with login. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:13:00 -0000 https://firecrawl.betteruptime.com/incident/601794#76930d4cfff89e44da2dd1da5a54f77107128b4e0330657ea66cd442679b8e4a API has recovered. Dashboard is still experiencing issues with login. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:10:00 -0000 https://firecrawl.betteruptime.com/incident/601794#352dbad52b8261287b897a84826fc7ecf9dacc6cf90e1a952f8a881556ed0f24 We are seeing an improvement in the error rate. We're monitoring the situation still. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:10:00 -0000 https://firecrawl.betteruptime.com/incident/601794#352dbad52b8261287b897a84826fc7ecf9dacc6cf90e1a952f8a881556ed0f24 We are seeing an improvement in the error rate. We're monitoring the situation still. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:50:00 -0000 https://firecrawl.betteruptime.com/incident/601794#0a19e91a1fd432bb56201b8fcb53c8eb44ccb3a2431a2393d05906bf39120c96 We are now monitoring the following upstream incident at GCP: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4 https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:50:00 -0000 https://firecrawl.betteruptime.com/incident/601794#0a19e91a1fd432bb56201b8fcb53c8eb44ccb3a2431a2393d05906bf39120c96 We are now monitoring the following upstream incident at GCP: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4 https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:23:00 -0000 https://firecrawl.betteruptime.com/incident/601794#9709f9356fee97260c3b10c87dfcd2c181178da016f372ab63abbb0166f32cf1 Our upstream providers (GCP, npm, and various others) are experiencing an outage. We are monitoring the situation. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:21:00 -0000 https://firecrawl.betteruptime.com/incident/601794#1cda9fa8b5afd251b2241a5a2829dbbaba5cb856bd147172820681110603776e API calls are timing out. We are investigating. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 18:30:00 -0000 https://firecrawl.betteruptime.com/incident/583687#ad53d7fe4c0fb63c2280e067053c48a495e778b4ca33ee27d2efd9b0804ce5d4 An additional fix has been applied to prevent this failure case from happening again. Crawls and batch scrapes submitted in the past 24 hours are unavailable via the API, but downloadable through the Dashboard. In-progress crawl, batch scrape, and extract jobs were interrupted. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 18:30:00 -0000 https://firecrawl.betteruptime.com/incident/583687#ad53d7fe4c0fb63c2280e067053c48a495e778b4ca33ee27d2efd9b0804ce5d4 An additional fix has been applied to prevent this failure case from happening again. Crawls and batch scrapes submitted in the past 24 hours are unavailable via the API, but downloadable through the Dashboard. In-progress crawl, batch scrape, and extract jobs were interrupted. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:56:00 -0000 https://firecrawl.betteruptime.com/incident/583687#46d8388ac3881e4460b7feed799aabdde1f1dd9bb2fa92d88075ab47384e154d The issue is now resolved. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:56:00 -0000 https://firecrawl.betteruptime.com/incident/583687#46d8388ac3881e4460b7feed799aabdde1f1dd9bb2fa92d88075ab47384e154d The issue is now resolved. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:52:00 -0000 https://firecrawl.betteruptime.com/incident/583687#783cfb688f5a8e83d4a53ec39d5773cdf8dd8ca4e40e3b40a1335a72b5bcda8e The API is returning 500 errors due to an issue with one of our Redis instances. Resolution is underway. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:52:00 -0000 https://firecrawl.betteruptime.com/incident/583687#783cfb688f5a8e83d4a53ec39d5773cdf8dd8ca4e40e3b40a1335a72b5bcda8e The API is returning 500 errors due to an issue with one of our Redis instances. Resolution is underway. https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:16:13 -0000 https://firecrawl.betteruptime.com/incident/581983#e20fafaecce9b77443485806c3146d7cfb3d3af9f86864d685ba687b63ef92f8 Maintenance completed https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:00:00 -0000 https://firecrawl.betteruptime.com/incident/581983#bd7c6e9d43f750d69aa96b68245d84fc48def00b92dbb11b1cc2fbf91d88e689 We have to apply a fix that will resolve the sporadic incidents from this week, however, this will cause a short downtime, a termination of jobs ongoing at the start of the maintenance window, and crawl and batch scrape jobs before the maintenance window will be unavailable afterwards. https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:00:00 -0000 https://firecrawl.betteruptime.com/incident/581983#bd7c6e9d43f750d69aa96b68245d84fc48def00b92dbb11b1cc2fbf91d88e689 We have to apply a fix that will resolve the sporadic incidents from this week, however, this will cause a short downtime, a termination of jobs ongoing at the start of the maintenance window, and crawl and batch scrape jobs before the maintenance window will be unavailable afterwards. https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:00:00 -0000 https://firecrawl.betteruptime.com/incident/581983#bd7c6e9d43f750d69aa96b68245d84fc48def00b92dbb11b1cc2fbf91d88e689 We have to apply a fix that will resolve the sporadic incidents from this week, however, this will cause a short downtime, a termination of jobs ongoing at the start of the maintenance window, and crawl and batch scrape jobs before the maintenance window will be unavailable afterwards. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:33:00 -0000 https://firecrawl.betteruptime.com/incident/581662#e7a71f93cb9bec368f786d0c6ef543e5dc6090e33a66980d632bcf3dee9a8cdd The issue has been resolved. Due to a step in our resolution, crawls and batch scrapes from the past 24 hours are not accessible via the API, they are only downloadable through the dashboard. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:33:00 -0000 https://firecrawl.betteruptime.com/incident/581662#e7a71f93cb9bec368f786d0c6ef543e5dc6090e33a66980d632bcf3dee9a8cdd The issue has been resolved. Due to a step in our resolution, crawls and batch scrapes from the past 24 hours are not accessible via the API, they are only downloadable through the dashboard. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:14:00 -0000 https://firecrawl.betteruptime.com/incident/581662#97f45a04251acbbbf1053b16cae7ad90c08324cc92ec5965fc11a2ccff533a1f API and dashboard are degraded with an elevated error rate. We are investigating. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:14:00 -0000 https://firecrawl.betteruptime.com/incident/581662#97f45a04251acbbbf1053b16cae7ad90c08324cc92ec5965fc11a2ccff533a1f API and dashboard are degraded with an elevated error rate. We are investigating. https://firecrawl.betteruptime.com/incident/575216 Thu, 22 May 2025 06:50:00 -0000 https://firecrawl.betteruptime.com/incident/575216#40dbf3c6a2cc294d49c6486532f0f7d7a24c37a0dd0cf02c5ad141383293e6d7 The issue is now resolved. https://firecrawl.betteruptime.com/incident/575216 Thu, 22 May 2025 06:46:00 -0000 https://firecrawl.betteruptime.com/incident/575216#402341323264d00bff5dd2a7a24bd1785eaaf11f6d6a4d070384110a1d214d3d Some scrapes may be timing out. We are investigating. https://firecrawl.betteruptime.com/incident/567451 Fri, 16 May 2025 13:50:00 -0000 https://firecrawl.betteruptime.com/incident/567451#c475fdf79c9b2881400904fa43446e34503f93132061add1815137bccde94ad4 We've pushed numerous fixes to make sure this issue stays resolved. https://firecrawl.betteruptime.com/incident/567451 Fri, 16 May 2025 09:46:00 -0000 https://firecrawl.betteruptime.com/incident/567451#4fd07012ced3a9750160d79ceb7d3acd943c1592189d18a717861bf5155c41ff Scrape is now stable. We are still working on fixes and monitoring the situation. https://firecrawl.betteruptime.com/incident/567451 Fri, 16 May 2025 04:47:00 -0000 https://firecrawl.betteruptime.com/incident/567451#7f7c59a07ad45d897a47500498a8f5d7405f0bfa67d14db9e6c3db22f26d03b3 Scraping is more likely to time out. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/566172 Thu, 15 May 2025 20:56:00 -0000 https://firecrawl.betteruptime.com/incident/566172#501a8d375f5259de593b390936130fa8f3e3f70cb803319f1cec46f385923c20 We are back. Access to crawls made in the past 24 hours may be impacted, please contact support if you need a large crawl retrieved with a crawl ID. Crawls running at the time of incident had to be terminated. We apologize again for the disruption. https://firecrawl.betteruptime.com/incident/566172 Thu, 15 May 2025 20:48:00 -0000 https://firecrawl.betteruptime.com/incident/566172#02f035e1f0cebac1dc03b8ab0c337414c225143d5c60aaae56913c49d5c269ea Requests are taking a bit longer to complete. We are investigating https://firecrawl.betteruptime.com/incident/566172 Thu, 15 May 2025 16:37:00 -0000 https://firecrawl.betteruptime.com/incident/566172#d59a372b7240fe7a4f12236f04b7c0ba25855271294b2cd990a928ded6992441 We are working on a resolution https://firecrawl.betteruptime.com/incident/563917 Wed, 14 May 2025 09:21:00 -0000 https://firecrawl.betteruptime.com/incident/563917#765a7bae3dbc3794bb1e8990ad8d3eef3363e1d41d75925b73b4a3185edc3880 The service is now back up. Unfortunately, crawls made in the last 24 hours are no longer accessible through the API, and running crawls had to be interrupted due to the nature of the fix. Please contact support if you need help with an interrupted crawl. https://firecrawl.betteruptime.com/incident/563917 Wed, 14 May 2025 08:28:00 -0000 https://firecrawl.betteruptime.com/incident/563917#cacab61d92d3100d96080901939417a49258d974c7cdc7ce855c803891d38dc8 All scraping activities are slow or unavailable. We are working on a resolution. https://firecrawl.betteruptime.com/incident/543167 Thu, 10 Apr 2025 14:13:00 -0000 https://firecrawl.betteruptime.com/incident/543167#fcc01485e3953029dafc139b23bd41419064ab66aa0d6380789ff9f1604d31bc We are back. Access to crawls made in the past 24 hours may be impacted, please contact support if you need a large crawl retrieved with a crawl ID. Crawls running at the time of incident had to be terminated. We apologise for the disruption. https://firecrawl.betteruptime.com/incident/543167 Thu, 10 Apr 2025 14:09:00 -0000 https://firecrawl.betteruptime.com/incident/543167#a6fef51c0fb153a9640086dcce36aeb0d55e767ab3d67b36bb066715f7755fb8 We are investigating. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:40:00 -0000 https://firecrawl.betteruptime.com/incident/536535#aa81db37174cd75d4f186be5725f4fd7fa8d577805f22bb481dad9979c0b48fd All functionality has been restored. We will continue monitoring this issue. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:40:00 -0000 https://firecrawl.betteruptime.com/incident/536535#aa81db37174cd75d4f186be5725f4fd7fa8d577805f22bb481dad9979c0b48fd All functionality has been restored. We will continue monitoring this issue. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:26:00 -0000 https://firecrawl.betteruptime.com/incident/536535#98d01328088d1567945f2600f7a7cce80182839243979a74a101d9bcffd9a271 Crawl issues have been resolved. We are working on restoring the Dashboard functionality. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:26:00 -0000 https://firecrawl.betteruptime.com/incident/536535#98d01328088d1567945f2600f7a7cce80182839243979a74a101d9bcffd9a271 Crawl issues have been resolved. We are working on restoring the Dashboard functionality. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:08:00 -0000 https://firecrawl.betteruptime.com/incident/536535#53ab9838ab7e489c8e6e77998f2b0fde3e4a5ba0c9a4418e4c4badfce0201e84 Database issues are causing issues with crawls, updating your subscription, and visiting the Dashboard. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:08:00 -0000 https://firecrawl.betteruptime.com/incident/536535#53ab9838ab7e489c8e6e77998f2b0fde3e4a5ba0c9a4418e4c4badfce0201e84 Database issues are causing issues with crawls, updating your subscription, and visiting the Dashboard. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:22:00 -0000 https://firecrawl.betteruptime.com/incident/532308#8eed7d2f223bd03a2ebc750eb746bccb7bbf8bafef6d135d7c6dd2330250a57b Service has been restored. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:22:00 -0000 https://firecrawl.betteruptime.com/incident/532308#8eed7d2f223bd03a2ebc750eb746bccb7bbf8bafef6d135d7c6dd2330250a57b Service has been restored. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:02:00 -0000 https://firecrawl.betteruptime.com/incident/532308#01c0b94c8380fabffe66e69902d4562a944817d3ed06e441baa09e229ca42120 Crawl and Batch Scrape are currently impacted. We have identified the core issue and we are working on a resolution. It is also not possible to log into the Dashboard at the moment. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:02:00 -0000 https://firecrawl.betteruptime.com/incident/532308#01c0b94c8380fabffe66e69902d4562a944817d3ed06e441baa09e229ca42120 Crawl and Batch Scrape are currently impacted. We have identified the core issue and we are working on a resolution. It is also not possible to log into the Dashboard at the moment. https://firecrawl.betteruptime.com/incident/527022 Wed, 12 Mar 2025 13:16:00 -0000 https://firecrawl.betteruptime.com/incident/527022#f9d4f312f39a8599ff41d006d0fe4901959950c610c3921e269e40a6da9da2ae The issue has been resolved. We will continue to monitor the situation. https://firecrawl.betteruptime.com/incident/527022 Wed, 12 Mar 2025 12:50:00 -0000 https://firecrawl.betteruptime.com/incident/527022#f7387c380bae952777b898027f9b0e23f6112c0003260aea4d01aa5e21b582e4 We have observed a slow-down in scrape speeds. We are currently deploying a fix and monitoring the situation. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 21:01:00 -0000 https://firecrawl.betteruptime.com/incident/523869#f96c73c960482921a53161c0593d70a9033df03b960444fb66417f7c84d8794f Root issues were found and addressed. We're back! We will continue to monitor our services. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 21:01:00 -0000 https://firecrawl.betteruptime.com/incident/523869#f96c73c960482921a53161c0593d70a9033df03b960444fb66417f7c84d8794f Root issues were found and addressed. We're back! We will continue to monitor our services. https://firecrawl.betteruptime.com/incident/523907 Thu, 06 Mar 2025 20:39:00 -0000 https://firecrawl.betteruptime.com/incident/523907#3032b5db6549cf6fc155601432440c64698e54b2d4b11f760fec4f30dc3cae00 We are still monitoring but the root issues have been addressed. https://firecrawl.betteruptime.com/incident/523907 Thu, 06 Mar 2025 20:39:00 -0000 https://firecrawl.betteruptime.com/incident/523907#3032b5db6549cf6fc155601432440c64698e54b2d4b11f760fec4f30dc3cae00 We are still monitoring but the root issues have been addressed. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 19:19:00 -0000 https://firecrawl.betteruptime.com/incident/523869#461f6d3635191671cd470362cd75e39f5f003df5f4fdf8a7323ee37b871e0c26 We're investigating. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 19:19:00 -0000 https://firecrawl.betteruptime.com/incident/523869#461f6d3635191671cd470362cd75e39f5f003df5f4fdf8a7323ee37b871e0c26 We're investigating. https://firecrawl.betteruptime.com/incident/522082 Mon, 03 Mar 2025 20:07:00 -0000 https://firecrawl.betteruptime.com/incident/522082#7775089e19b0e3f04a904a81fb15969aa9f9c771039d97693b489d8ff7e564c7 We're back! https://firecrawl.betteruptime.com/incident/522082 Mon, 03 Mar 2025 20:07:00 -0000 https://firecrawl.betteruptime.com/incident/522082#7775089e19b0e3f04a904a81fb15969aa9f9c771039d97693b489d8ff7e564c7 We're back! https://firecrawl.betteruptime.com/incident/522082 Mon, 03 Mar 2025 19:50:00 -0000 https://firecrawl.betteruptime.com/incident/522082#ba67fa74d7fe0ce45bb6db821aa48e269c84a64cccb4a5875babf172831cb18e Timeouts have increased. We have identified the issue and we're deploying a fix. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:53:00 -0000 https://firecrawl.betteruptime.com/incident/520109#3a0f169ae83e57b8a256886fc16f18d5015666bdfe7bc72acec3b16e5957dc35 We are still monitoring the issue, but everything looks healthy. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:53:00 -0000 https://firecrawl.betteruptime.com/incident/520109#3a0f169ae83e57b8a256886fc16f18d5015666bdfe7bc72acec3b16e5957dc35 We are still monitoring the issue, but everything looks healthy. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:22:00 -0000 https://firecrawl.betteruptime.com/incident/520109#f5e542a3259186c16c0cacc2381173740c476d3f84955fe375572c1e17d816d2 We are investigating the cause of this outage. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:22:00 -0000 https://firecrawl.betteruptime.com/incident/520109#f5e542a3259186c16c0cacc2381173740c476d3f84955fe375572c1e17d816d2 We are investigating the cause of this outage. https://firecrawl.betteruptime.com/incident/516918 Fri, 21 Feb 2025 21:52:00 -0000 https://firecrawl.betteruptime.com/incident/516918#94c872f7d01f2145e53b99f3c5f5a58308b10e61a055b01ad093e473ae56e6de Working now! https://firecrawl.betteruptime.com/incident/516918 Fri, 21 Feb 2025 21:06:00 -0000 https://firecrawl.betteruptime.com/incident/516918#7ba0d2a1266f22a60885b18dbbd3f220a6b08acab68aae7dd4d9e42ffad1f320 Our current Auth provider seems to be having some issues. We are working with them to fix. https://firecrawl.betteruptime.com/incident/504521 Thu, 30 Jan 2025 15:31:00 -0000 https://firecrawl.betteruptime.com/incident/504521#be63c6b8c0307441622f1b895e6721673f78cb3218f10f4fa9e42fe7be990e3e Some requests are taking longer than usual to complete. The team is investigating. https://firecrawl.betteruptime.com/incident/500468 Thu, 23 Jan 2025 06:15:00 -0000 https://firecrawl.betteruptime.com/incident/500468#f2fdf09600b00f1c403d5c05301c10c1678ca6194a72de2039310819a7671ce0 We have deployed a fix and will continue to closely monitor all deployments. Everything is back to normal at this time. https://firecrawl.betteruptime.com/incident/500468 Thu, 23 Jan 2025 06:08:00 -0000 https://firecrawl.betteruptime.com/incident/500468#4fd05a687148d337a09e7d1de010024b450867d874fe7cabc290e454032a1073 We have identified the root cause of the issue and we're working on pushing a fix to it. https://firecrawl.betteruptime.com/incident/500468 Thu, 23 Jan 2025 06:03:00 -0000 https://firecrawl.betteruptime.com/incident/500468#e22450ded7639954e8b4528e0885e2611e4ca7f464a1b42b6a013879e1c4e416 API is experiencing elevated error rates. We're investigating what's happening. https://firecrawl.betteruptime.com/incident/500378 Thu, 23 Jan 2025 02:15:00 -0000 https://firecrawl.betteruptime.com/incident/500378#cdd280efcfc7afc6d354d2be3b85368e493028a36f0836d4211ed961a5db00c3 Servers were restarted and it fixed itself. We are now investigating happened. https://firecrawl.betteruptime.com/incident/500378 Thu, 23 Jan 2025 01:50:00 -0000 https://firecrawl.betteruptime.com/incident/500378#ab54aa147a07f98ae6df29833642a14540673b366b634fe31c2b75e229a71acf We observed elevated 500 errors starting a 8:50pm EST. https://firecrawl.betteruptime.com/incident/491077 Sun, 05 Jan 2025 17:33:00 -0000 https://firecrawl.betteruptime.com/incident/491077#6d1e6463801de3587b1a9a168439c2887eed4288c4bfc0e6c0149dbecca5cc96 We have fixed the issue. https://firecrawl.betteruptime.com/incident/491077 Sun, 05 Jan 2025 17:30:00 -0000 https://firecrawl.betteruptime.com/incident/491077#26501313c32493405804db5c502e53aa3f39114ff4883fc8863d23d35bf1e373 We have resolved the core issue. PDF parsing may still be impacted. https://firecrawl.betteruptime.com/incident/491077 Sun, 05 Jan 2025 17:23:00 -0000 https://firecrawl.betteruptime.com/incident/491077#320b93d04025d7557335c553e5cb293434f0454098d1102075c244fb56dae5b9 Our API is currently down due to the downtime of an upstream provider. We are working on resolving this issue as fast as possible. https://firecrawl.betteruptime.com/incident/478118 Sun, 15 Dec 2024 20:13:00 -0000 https://firecrawl.betteruptime.com/incident/478118#c1b867e4c40c45f98d49a08ee77d97a63439647c0c31c153715f60dcd99f7b3f The issue has been resolved. https://firecrawl.betteruptime.com/incident/478118 Sun, 15 Dec 2024 20:12:00 -0000 https://firecrawl.betteruptime.com/incident/478118#2e9b4cb2715dc2d48644a3bf16bb78806b4a18f06059407583a14adf0a520b07 We are having an issue with our internal scraping engine. We are working on resolving this issue as fast as possible. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 22:06:00 -0000 https://firecrawl.betteruptime.com/incident/472468#688ebe8b04ad8a02d889aae4e518345170d61fe3bb4639e2b8b1d8fa15afe4fd All systems operational. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 22:04:00 -0000 https://firecrawl.betteruptime.com/incident/472468#b8b65014552107546e5312c6ca20b4f474c590d7d11f61b05d1ec2547309c7ea We are upgrading our database instance -- the dashboard will be unavailable for a few minutes, API unaffected. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 21:59:00 -0000 https://firecrawl.betteruptime.com/incident/472468#8a34da135283793460616716421e51c6af8bc44a378c0bd767d3dc7ada872d79 All systems are back to normal. We're monitoring the issue and making sure to prevent this happening in the future. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 21:45:00 -0000 https://firecrawl.betteruptime.com/incident/472468#75f258d0ee5efac2cebe690b5a2c3eddbadf1a36af540ca02001bafbee714ac8 Our database is currently down due to unknown reasons. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/471905 Wed, 04 Dec 2024 16:37:00 -0000 https://firecrawl.betteruptime.com/incident/471905#3cd7ae4ddb777dd42d1a6de391e55b29aa1e76226139299fce6dcfd596668396 We are currently investigating. https://firecrawl.betteruptime.com/incident/471905 Wed, 04 Dec 2024 16:31:00 -0000 https://firecrawl.betteruptime.com/incident/471905#6f4939db08e0b96cb3ebec5701a02cd920f97d6afa99180c1f41fb93bc3f1ea5 Resolved. https://firecrawl.betteruptime.com/incident/472301 Wed, 04 Dec 2024 16:29:00 -0000 https://firecrawl.betteruptime.com/incident/472301#645de6ea6fb0807db67a1dcc4ca4208dc4050887799e60f4350e8e778343e096 Everything seems stable and no more issues observed. https://firecrawl.betteruptime.com/incident/472301 Wed, 04 Dec 2024 16:24:00 -0000 https://firecrawl.betteruptime.com/incident/472301#a118b08acb87bcc064c21ec34d0f202897d02cfe9caa870f16efacf1c36b3b0e Root cause was identified and another patch was submitted. We are investigating. https://firecrawl.betteruptime.com/incident/472301 Wed, 04 Dec 2024 16:22:00 -0000 https://firecrawl.betteruptime.com/incident/472301#e3af5dfa69291cb4511b57038c937a536a6254b9f6bfe52b6a406afb395aaaa1 We have identified the issue and a fix was implemented. We are still monitoring. https://firecrawl.betteruptime.com/incident/460319 Tue, 12 Nov 2024 21:27:00 -0000 https://firecrawl.betteruptime.com/incident/460319#de38c9c946fe87e9bf7acca08f3758677b71b060430f0cc2e209566a1b8e83c1 This issue has been resolved. Still monitoring to ensure stability. https://firecrawl.betteruptime.com/incident/460319 Tue, 12 Nov 2024 21:08:00 -0000 https://firecrawl.betteruptime.com/incident/460319#94fc2c7d92e419062585bc30bd08cb0b9e1a5d7b8b6c3e86bd567fd8b4bedac5 PDF parsing is degraded due to an upstream error. We're monitoring the situation https://firecrawl.betteruptime.com/incident/459603 Mon, 11 Nov 2024 17:43:00 -0000 https://firecrawl.betteruptime.com/incident/459603#a27d422dffca22945eac8359198c34f00cdca9f8fa01e5b1609dbca6cf903d5c Issue was fixed. https://firecrawl.betteruptime.com/incident/459603 Mon, 11 Nov 2024 17:41:00 -0000 https://firecrawl.betteruptime.com/incident/459603#145c621ba22f6f9cbb6902d0d1bfecee4d43dc43515166f84f9dd66299eacf9d We have identified the issue. Working on a fix. https://firecrawl.betteruptime.com/incident/459603 Mon, 11 Nov 2024 17:39:00 -0000 https://firecrawl.betteruptime.com/incident/459603#0b17a79d46f14a79af4c45591d2b8735bada34ed2760553598f84ebdd9e037b5 We're currently investigating why some customers are getting 500 errors. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 23:06:00 -0000 https://firecrawl.betteruptime.com/incident/458230#2535331c3af4f0061d3acf919e454eb870e81bdb520d9197d092c60a5685eb4d This issue is fully resolved. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 22:15:00 -0000 https://firecrawl.betteruptime.com/incident/458230#f77294bad003ddd59bc59bbd28ed3b445f97126711435baee6182563589a48eb We have been stable since the last announcement. We have found the underlying issue and we are deploying a fix. We will continue monitoring the situation. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 19:25:00 -0000 https://firecrawl.betteruptime.com/incident/458230#f93ea0a70b64bff3428ee161de2c183b260f23b7f4b49f3d3e408bdfcbfa8740 Issues continue. We're applying manual fixes to prevent 408s from happening and we're working on a long-term fix in the meantime. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 17:14:00 -0000 https://firecrawl.betteruptime.com/incident/458230#f27f4a21156c8b81f63de4d53458f9fdedf81a7e317bb0acee0d13cf24c805cc Beginning at roughly 10 PM UTC yesterday, up until 4:45 PM UTC today, we were experiencing an elevated rate of timeout errors. This was caused by a bug in a refactor we shipped that only showed up under very high load. This issue has been resolved -- if you are still experiencing elevated 408 error rates, please contact us. https://firecrawl.betteruptime.com/incident/449904 Thu, 24 Oct 2024 16:09:00 -0000 https://firecrawl.betteruptime.com/incident/449904#00d63791b28333f4e92d0fd9f26474b98b5123dd0c05dcc3887effe26d0091b3 We have applied a hotfix and we're monitoring the situation. https://firecrawl.betteruptime.com/incident/449904 Thu, 24 Oct 2024 11:16:00 -0000 https://firecrawl.betteruptime.com/incident/449904#d1b2c849449275ad4292b836edae25f144771125c397ee417ae74a88d5937e77 We've been having intermittent timeout issues since 8AM CET (GMT+1) today. We are currently investigating the root cause, and putting out fires as they come. https://firecrawl.betteruptime.com/incident/446200 Thu, 17 Oct 2024 11:25:00 -0000 https://firecrawl.betteruptime.com/incident/446200#a0114b376d69e434c8bfe48b1d5bd4a181aa4301d4072a7a470e24a365876875 Issue has been resolved https://firecrawl.betteruptime.com/incident/446200 Thu, 17 Oct 2024 11:15:00 -0000 https://firecrawl.betteruptime.com/incident/446200#f166313849842f7e3b50e8f4d6cc4e1934877973ef38b58205807a2c1056e088 It seems like some people were experiencing timeouts around ~7am EST. We are still investigating the root cause. It seems like it was automatically resolved around ~7:15 am. https://firecrawl.betteruptime.com/incident/442122 Thu, 10 Oct 2024 00:45:00 -0000 https://firecrawl.betteruptime.com/incident/442122#c05828a5b5101722a093cce5648e9fdbd5aa5205771f8b6f225ea351c669ccec Issue was resolved. https://firecrawl.betteruptime.com/incident/442122 Thu, 10 Oct 2024 00:40:00 -0000 https://firecrawl.betteruptime.com/incident/442122#955b4b677231223cf63fdd4ea7e78ededaa1e8549cbcde0c3843080cae0e5a44 We are experiencing some scrape/crawl timing out. We are investigating. https://firecrawl.betteruptime.com/incident/437153 Mon, 30 Sep 2024 18:24:00 -0000 https://firecrawl.betteruptime.com/incident/437153#1073a22814d5406a82fcb2cbe15b9a0b31757f8e3cb39f2f75bc3c0e89ba59c5 Issues were resolved. https://firecrawl.betteruptime.com/incident/437153 Mon, 30 Sep 2024 17:52:00 -0000 https://firecrawl.betteruptime.com/incident/437153#cfd292800062afab078f16df142189d8a79254900db47df8e8c0f9554560b5eb We are investigating an issue. We have scaled and are monitoring closely. https://firecrawl.betteruptime.com/incident/426680 Mon, 16 Sep 2024 03:00:00 -0000 https://firecrawl.betteruptime.com/incident/426680#54a9f4054915401b0f452d98b989a04ed583588d134044a32ce38d75fba91e2a Maintenance completed https://firecrawl.betteruptime.com/incident/426680 Sun, 15 Sep 2024 23:00:00 -0000 https://firecrawl.betteruptime.com/incident/426680#30ab038f4acdcd76da80797a881cb6f8c02a76403f3dc9726e53aef775851d34 Our database will undergo routine maintenance during this time. You may experience brief service interruptions. We apologize for any inconvenience and appreciate your patience. https://firecrawl.betteruptime.com/incident/428285 Thu, 12 Sep 2024 17:27:00 -0000 https://firecrawl.betteruptime.com/incident/428285#51e6e7ddc562a9a409a159d4dd22c0e3a50e7b1c7c91fba2226e348b71420396 Users are reporting issues with the API. We are investigating. https://firecrawl.betteruptime.com/incident/417100 Wed, 21 Aug 2024 13:55:00 -0000 https://firecrawl.betteruptime.com/incident/417100#6a6dd0251f0c8c21f99ac4c19cdc4fb92c91ab9760858b9a8df9667524c5527d We encountered an issue causing some requests to take longer than expected. We pushed a fix and scaled accordingly. Everything should be back to normal. https://firecrawl.betteruptime.com/incident/412755 Tue, 13 Aug 2024 03:05:00 -0000 https://firecrawl.betteruptime.com/incident/412755#5f6fe7c22d0647d8a50fc66d8d1c18cb8ad7c5279e6fe94d69187a7f7a4655f2 Maintenance completed https://firecrawl.betteruptime.com/incident/412755 Mon, 12 Aug 2024 14:52:00 -0000 https://firecrawl.betteruptime.com/incident/412755#7cc0bdeee51f564766f36d3708a94cde4e7bf1d902ad3a713b8ce4ba7ce0dcc7 Possible that some services will be downgraded during this period. It should take around 10 minutes. Update: Maintance completed. All systems online. https://firecrawl.betteruptime.com/incident/410355 Wed, 07 Aug 2024 13:30:00 -0000 https://firecrawl.betteruptime.com/incident/410355#fa790867849de9c51460a51d4d79fbd780e84f73851bfe70f731662477c8829b Some crawl jobs emitted from 7:30 am EST to 10:30 am EST may have been not able to complete due to high workload of our systems. We scaled accordingly and right away but some may have gotten stuck in an "active" status due to the machines being replaced by our external provider. https://firecrawl.betteruptime.com/incident/399290 Tue, 16 Jul 2024 19:00:00 -0000 https://firecrawl.betteruptime.com/incident/399290#638b84b9e68a95691a41b0dc78af0a080824db0ac4aa9b5e86164011d6944156 We had some issues with our fast storage edge providers during the PT morning of July 16th. All the issues were resolved. https://firecrawl.betteruptime.com/incident/397275 Fri, 12 Jul 2024 14:12:00 -0000 https://firecrawl.betteruptime.com/incident/397275#87556f89782272c360317f47ee78e3e746d9371179efe1dc8d7a89ab225164fb Some crawl jobs from 9-10 am EST returned status failed. We have discovered the root cause and pushed a fix. https://firecrawl.betteruptime.com/incident/379083 Tue, 04 Jun 2024 04:40:00 -0000 https://firecrawl.betteruptime.com/incident/379083#3eb9b43ad923cd0a0190c968bd74355ebef8d506084acf1434bd3ef8e025b945 Firecrawl API was degraded for 1 hour around 8-9 pm PST. Edge servers were overloaded. All is back to normal.