Incidents reported on status page for Firecrawl https://firecrawl.betteruptime.com/ https://d1lppblt9t2x15.cloudfront.net/logos/7e6c4feae0102b11ce17e54762095f9b.png https://firecrawl.betteruptime.com/ en https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 20:25:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4d0c8e5d50f742958a034cfaa138798bd9ba3cd3bf310d9d62982997d640139d All services are back online. Still monitoring it for issues. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 20:25:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4d0c8e5d50f742958a034cfaa138798bd9ba3cd3bf310d9d62982997d640139d All services are back online. Still monitoring it for issues. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:44:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4108ca1f9dd434d929ee2fb6f2b0322be5871cebe4300f2111e0e4c04f5616bc We are now only affected by the Supabase downtime upstream: https://status.supabase.com The API and Dashboard should automatically recover after the upstream issue is resolved. We are continuing to monitor the situation. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:44:00 -0000 https://firecrawl.betteruptime.com/incident/601794#4108ca1f9dd434d929ee2fb6f2b0322be5871cebe4300f2111e0e4c04f5616bc We are now only affected by the Supabase downtime upstream: https://status.supabase.com The API and Dashboard should automatically recover after the upstream issue is resolved. We are continuing to monitor the situation. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:26:00 -0000 https://firecrawl.betteruptime.com/incident/601794#fe20e4cba86ca25e159d75831382e1c015e18fa5ab0b41ca980bdf72c5c1f46c The API issue has regressed. We are waiting for upstream resolution. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:26:00 -0000 https://firecrawl.betteruptime.com/incident/601794#fe20e4cba86ca25e159d75831382e1c015e18fa5ab0b41ca980bdf72c5c1f46c The API issue has regressed. We are waiting for upstream resolution. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:13:00 -0000 https://firecrawl.betteruptime.com/incident/601794#76930d4cfff89e44da2dd1da5a54f77107128b4e0330657ea66cd442679b8e4a API has recovered. Dashboard is still experiencing issues with login. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:13:00 -0000 https://firecrawl.betteruptime.com/incident/601794#76930d4cfff89e44da2dd1da5a54f77107128b4e0330657ea66cd442679b8e4a API has recovered. Dashboard is still experiencing issues with login. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:10:00 -0000 https://firecrawl.betteruptime.com/incident/601794#352dbad52b8261287b897a84826fc7ecf9dacc6cf90e1a952f8a881556ed0f24 We are seeing an improvement in the error rate. We're monitoring the situation still. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 19:10:00 -0000 https://firecrawl.betteruptime.com/incident/601794#352dbad52b8261287b897a84826fc7ecf9dacc6cf90e1a952f8a881556ed0f24 We are seeing an improvement in the error rate. We're monitoring the situation still. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:50:00 -0000 https://firecrawl.betteruptime.com/incident/601794#0a19e91a1fd432bb56201b8fcb53c8eb44ccb3a2431a2393d05906bf39120c96 We are now monitoring the following upstream incident at GCP: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4 https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:50:00 -0000 https://firecrawl.betteruptime.com/incident/601794#0a19e91a1fd432bb56201b8fcb53c8eb44ccb3a2431a2393d05906bf39120c96 We are now monitoring the following upstream incident at GCP: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4 https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:23:00 -0000 https://firecrawl.betteruptime.com/incident/601794#9709f9356fee97260c3b10c87dfcd2c181178da016f372ab63abbb0166f32cf1 Our upstream providers (GCP, npm, and various others) are experiencing an outage. We are monitoring the situation. https://firecrawl.betteruptime.com/incident/601794 Thu, 12 Jun 2025 18:21:00 -0000 https://firecrawl.betteruptime.com/incident/601794#1cda9fa8b5afd251b2241a5a2829dbbaba5cb856bd147172820681110603776e API calls are timing out. We are investigating. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 18:30:00 -0000 https://firecrawl.betteruptime.com/incident/583687#ad53d7fe4c0fb63c2280e067053c48a495e778b4ca33ee27d2efd9b0804ce5d4 An additional fix has been applied to prevent this failure case from happening again. Crawls and batch scrapes submitted in the past 24 hours are unavailable via the API, but downloadable through the Dashboard. In-progress crawl, batch scrape, and extract jobs were interrupted. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 18:30:00 -0000 https://firecrawl.betteruptime.com/incident/583687#ad53d7fe4c0fb63c2280e067053c48a495e778b4ca33ee27d2efd9b0804ce5d4 An additional fix has been applied to prevent this failure case from happening again. Crawls and batch scrapes submitted in the past 24 hours are unavailable via the API, but downloadable through the Dashboard. In-progress crawl, batch scrape, and extract jobs were interrupted. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:56:00 -0000 https://firecrawl.betteruptime.com/incident/583687#46d8388ac3881e4460b7feed799aabdde1f1dd9bb2fa92d88075ab47384e154d The issue is now resolved. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:56:00 -0000 https://firecrawl.betteruptime.com/incident/583687#46d8388ac3881e4460b7feed799aabdde1f1dd9bb2fa92d88075ab47384e154d The issue is now resolved. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:52:00 -0000 https://firecrawl.betteruptime.com/incident/583687#783cfb688f5a8e83d4a53ec39d5773cdf8dd8ca4e40e3b40a1335a72b5bcda8e The API is returning 500 errors due to an issue with one of our Redis instances. Resolution is underway. https://firecrawl.betteruptime.com/incident/583687 Thu, 29 May 2025 17:52:00 -0000 https://firecrawl.betteruptime.com/incident/583687#783cfb688f5a8e83d4a53ec39d5773cdf8dd8ca4e40e3b40a1335a72b5bcda8e The API is returning 500 errors due to an issue with one of our Redis instances. Resolution is underway. https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:16:13 +0000 https://firecrawl.betteruptime.com/incident/581983#e20fafaecce9b77443485806c3146d7cfb3d3af9f86864d685ba687b63ef92f8 Maintenance completed https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:16:13 -0000 https://firecrawl.betteruptime.com/incident/581983#bd7c6e9d43f750d69aa96b68245d84fc48def00b92dbb11b1cc2fbf91d88e689 We have to apply a fix that will resolve the sporadic incidents from this week, however, this will cause a short downtime, a termination of jobs ongoing at the start of the maintenance window, and crawl and batch scrape jobs before the maintenance window will be unavailable afterwards. https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:02:51 -0000 https://firecrawl.betteruptime.com/incident/581983#bd7c6e9d43f750d69aa96b68245d84fc48def00b92dbb11b1cc2fbf91d88e689 We have to apply a fix that will resolve the sporadic incidents from this week, however, this will cause a short downtime, a termination of jobs ongoing at the start of the maintenance window, and crawl and batch scrape jobs before the maintenance window will be unavailable afterwards. https://firecrawl.betteruptime.com/incident/581983 Wed, 28 May 2025 08:00:00 -0000 https://firecrawl.betteruptime.com/incident/581983#bd7c6e9d43f750d69aa96b68245d84fc48def00b92dbb11b1cc2fbf91d88e689 We have to apply a fix that will resolve the sporadic incidents from this week, however, this will cause a short downtime, a termination of jobs ongoing at the start of the maintenance window, and crawl and batch scrape jobs before the maintenance window will be unavailable afterwards. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:33:00 -0000 https://firecrawl.betteruptime.com/incident/581662#e7a71f93cb9bec368f786d0c6ef543e5dc6090e33a66980d632bcf3dee9a8cdd The issue has been resolved. Due to a step in our resolution, crawls and batch scrapes from the past 24 hours are not accessible via the API, they are only downloadable through the dashboard. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:33:00 -0000 https://firecrawl.betteruptime.com/incident/581662#e7a71f93cb9bec368f786d0c6ef543e5dc6090e33a66980d632bcf3dee9a8cdd The issue has been resolved. Due to a step in our resolution, crawls and batch scrapes from the past 24 hours are not accessible via the API, they are only downloadable through the dashboard. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:14:00 -0000 https://firecrawl.betteruptime.com/incident/581662#97f45a04251acbbbf1053b16cae7ad90c08324cc92ec5965fc11a2ccff533a1f API and dashboard are degraded with an elevated error rate. We are investigating. https://firecrawl.betteruptime.com/incident/581662 Tue, 27 May 2025 13:14:00 -0000 https://firecrawl.betteruptime.com/incident/581662#97f45a04251acbbbf1053b16cae7ad90c08324cc92ec5965fc11a2ccff533a1f API and dashboard are degraded with an elevated error rate. We are investigating. https://firecrawl.betteruptime.com/incident/575216 Thu, 22 May 2025 06:50:00 -0000 https://firecrawl.betteruptime.com/incident/575216#40dbf3c6a2cc294d49c6486532f0f7d7a24c37a0dd0cf02c5ad141383293e6d7 The issue is now resolved. https://firecrawl.betteruptime.com/incident/575216 Thu, 22 May 2025 06:46:00 -0000 https://firecrawl.betteruptime.com/incident/575216#402341323264d00bff5dd2a7a24bd1785eaaf11f6d6a4d070384110a1d214d3d Some scrapes may be timing out. We are investigating. https://firecrawl.betteruptime.com/incident/567451 Fri, 16 May 2025 13:50:00 -0000 https://firecrawl.betteruptime.com/incident/567451#c475fdf79c9b2881400904fa43446e34503f93132061add1815137bccde94ad4 We've pushed numerous fixes to make sure this issue stays resolved. https://firecrawl.betteruptime.com/incident/567451 Fri, 16 May 2025 09:46:00 -0000 https://firecrawl.betteruptime.com/incident/567451#4fd07012ced3a9750160d79ceb7d3acd943c1592189d18a717861bf5155c41ff Scrape is now stable. We are still working on fixes and monitoring the situation. https://firecrawl.betteruptime.com/incident/567451 Fri, 16 May 2025 04:47:00 -0000 https://firecrawl.betteruptime.com/incident/567451#7f7c59a07ad45d897a47500498a8f5d7405f0bfa67d14db9e6c3db22f26d03b3 Scraping is more likely to time out. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/566172 Thu, 15 May 2025 20:56:00 -0000 https://firecrawl.betteruptime.com/incident/566172#501a8d375f5259de593b390936130fa8f3e3f70cb803319f1cec46f385923c20 We are back. Access to crawls made in the past 24 hours may be impacted, please contact support if you need a large crawl retrieved with a crawl ID. Crawls running at the time of incident had to be terminated. We apologize again for the disruption. https://firecrawl.betteruptime.com/incident/566172 Thu, 15 May 2025 20:48:00 -0000 https://firecrawl.betteruptime.com/incident/566172#02f035e1f0cebac1dc03b8ab0c337414c225143d5c60aaae56913c49d5c269ea Requests are taking a bit longer to complete. We are investigating https://firecrawl.betteruptime.com/incident/566172 Thu, 15 May 2025 16:37:00 -0000 https://firecrawl.betteruptime.com/incident/566172#d59a372b7240fe7a4f12236f04b7c0ba25855271294b2cd990a928ded6992441 We are working on a resolution https://firecrawl.betteruptime.com/incident/563917 Wed, 14 May 2025 09:21:00 -0000 https://firecrawl.betteruptime.com/incident/563917#765a7bae3dbc3794bb1e8990ad8d3eef3363e1d41d75925b73b4a3185edc3880 The service is now back up. Unfortunately, crawls made in the last 24 hours are no longer accessible through the API, and running crawls had to be interrupted due to the nature of the fix. Please contact support if you need help with an interrupted crawl. https://firecrawl.betteruptime.com/incident/563917 Wed, 14 May 2025 08:28:00 -0000 https://firecrawl.betteruptime.com/incident/563917#cacab61d92d3100d96080901939417a49258d974c7cdc7ce855c803891d38dc8 All scraping activities are slow or unavailable. We are working on a resolution. https://firecrawl.betteruptime.com/incident/543167 Thu, 10 Apr 2025 14:13:00 -0000 https://firecrawl.betteruptime.com/incident/543167#fcc01485e3953029dafc139b23bd41419064ab66aa0d6380789ff9f1604d31bc We are back. Access to crawls made in the past 24 hours may be impacted, please contact support if you need a large crawl retrieved with a crawl ID. Crawls running at the time of incident had to be terminated. We apologise for the disruption. https://firecrawl.betteruptime.com/incident/543167 Thu, 10 Apr 2025 14:09:00 -0000 https://firecrawl.betteruptime.com/incident/543167#a6fef51c0fb153a9640086dcce36aeb0d55e767ab3d67b36bb066715f7755fb8 We are investigating. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:40:00 -0000 https://firecrawl.betteruptime.com/incident/536535#aa81db37174cd75d4f186be5725f4fd7fa8d577805f22bb481dad9979c0b48fd All functionality has been restored. We will continue monitoring this issue. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:40:00 -0000 https://firecrawl.betteruptime.com/incident/536535#aa81db37174cd75d4f186be5725f4fd7fa8d577805f22bb481dad9979c0b48fd All functionality has been restored. We will continue monitoring this issue. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:26:00 -0000 https://firecrawl.betteruptime.com/incident/536535#98d01328088d1567945f2600f7a7cce80182839243979a74a101d9bcffd9a271 Crawl issues have been resolved. We are working on restoring the Dashboard functionality. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:26:00 -0000 https://firecrawl.betteruptime.com/incident/536535#98d01328088d1567945f2600f7a7cce80182839243979a74a101d9bcffd9a271 Crawl issues have been resolved. We are working on restoring the Dashboard functionality. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:08:00 -0000 https://firecrawl.betteruptime.com/incident/536535#53ab9838ab7e489c8e6e77998f2b0fde3e4a5ba0c9a4418e4c4badfce0201e84 Database issues are causing issues with crawls, updating your subscription, and visiting the Dashboard. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/536535 Sat, 29 Mar 2025 17:08:00 -0000 https://firecrawl.betteruptime.com/incident/536535#53ab9838ab7e489c8e6e77998f2b0fde3e4a5ba0c9a4418e4c4badfce0201e84 Database issues are causing issues with crawls, updating your subscription, and visiting the Dashboard. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:22:00 -0000 https://firecrawl.betteruptime.com/incident/532308#8eed7d2f223bd03a2ebc750eb746bccb7bbf8bafef6d135d7c6dd2330250a57b Service has been restored. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:22:00 -0000 https://firecrawl.betteruptime.com/incident/532308#8eed7d2f223bd03a2ebc750eb746bccb7bbf8bafef6d135d7c6dd2330250a57b Service has been restored. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:02:00 -0000 https://firecrawl.betteruptime.com/incident/532308#01c0b94c8380fabffe66e69902d4562a944817d3ed06e441baa09e229ca42120 Crawl and Batch Scrape are currently impacted. We have identified the core issue and we are working on a resolution. It is also not possible to log into the Dashboard at the moment. https://firecrawl.betteruptime.com/incident/532308 Fri, 21 Mar 2025 16:02:00 -0000 https://firecrawl.betteruptime.com/incident/532308#01c0b94c8380fabffe66e69902d4562a944817d3ed06e441baa09e229ca42120 Crawl and Batch Scrape are currently impacted. We have identified the core issue and we are working on a resolution. It is also not possible to log into the Dashboard at the moment. https://firecrawl.betteruptime.com/incident/527022 Wed, 12 Mar 2025 13:16:00 -0000 https://firecrawl.betteruptime.com/incident/527022#f9d4f312f39a8599ff41d006d0fe4901959950c610c3921e269e40a6da9da2ae The issue has been resolved. We will continue to monitor the situation. https://firecrawl.betteruptime.com/incident/527022 Wed, 12 Mar 2025 12:50:00 -0000 https://firecrawl.betteruptime.com/incident/527022#f7387c380bae952777b898027f9b0e23f6112c0003260aea4d01aa5e21b582e4 We have observed a slow-down in scrape speeds. We are currently deploying a fix and monitoring the situation. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 21:01:00 -0000 https://firecrawl.betteruptime.com/incident/523869#f96c73c960482921a53161c0593d70a9033df03b960444fb66417f7c84d8794f Root issues were found and addressed. We're back! We will continue to monitor our services. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 21:01:00 -0000 https://firecrawl.betteruptime.com/incident/523869#f96c73c960482921a53161c0593d70a9033df03b960444fb66417f7c84d8794f Root issues were found and addressed. We're back! We will continue to monitor our services. https://firecrawl.betteruptime.com/incident/523907 Thu, 06 Mar 2025 20:39:00 -0000 https://firecrawl.betteruptime.com/incident/523907#3032b5db6549cf6fc155601432440c64698e54b2d4b11f760fec4f30dc3cae00 We are still monitoring but the root issues have been addressed. https://firecrawl.betteruptime.com/incident/523907 Thu, 06 Mar 2025 20:39:00 -0000 https://firecrawl.betteruptime.com/incident/523907#3032b5db6549cf6fc155601432440c64698e54b2d4b11f760fec4f30dc3cae00 We are still monitoring but the root issues have been addressed. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 19:19:00 -0000 https://firecrawl.betteruptime.com/incident/523869#461f6d3635191671cd470362cd75e39f5f003df5f4fdf8a7323ee37b871e0c26 We're investigating. https://firecrawl.betteruptime.com/incident/523869 Thu, 06 Mar 2025 19:19:00 -0000 https://firecrawl.betteruptime.com/incident/523869#461f6d3635191671cd470362cd75e39f5f003df5f4fdf8a7323ee37b871e0c26 We're investigating. https://firecrawl.betteruptime.com/incident/522082 Mon, 03 Mar 2025 20:07:00 -0000 https://firecrawl.betteruptime.com/incident/522082#7775089e19b0e3f04a904a81fb15969aa9f9c771039d97693b489d8ff7e564c7 We're back! https://firecrawl.betteruptime.com/incident/522082 Mon, 03 Mar 2025 20:07:00 -0000 https://firecrawl.betteruptime.com/incident/522082#7775089e19b0e3f04a904a81fb15969aa9f9c771039d97693b489d8ff7e564c7 We're back! https://firecrawl.betteruptime.com/incident/522082 Mon, 03 Mar 2025 19:50:00 -0000 https://firecrawl.betteruptime.com/incident/522082#ba67fa74d7fe0ce45bb6db821aa48e269c84a64cccb4a5875babf172831cb18e Timeouts have increased. We have identified the issue and we're deploying a fix. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:53:00 -0000 https://firecrawl.betteruptime.com/incident/520109#3a0f169ae83e57b8a256886fc16f18d5015666bdfe7bc72acec3b16e5957dc35 We are still monitoring the issue, but everything looks healthy. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:53:00 -0000 https://firecrawl.betteruptime.com/incident/520109#3a0f169ae83e57b8a256886fc16f18d5015666bdfe7bc72acec3b16e5957dc35 We are still monitoring the issue, but everything looks healthy. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:22:00 -0000 https://firecrawl.betteruptime.com/incident/520109#f5e542a3259186c16c0cacc2381173740c476d3f84955fe375572c1e17d816d2 We are investigating the cause of this outage. https://firecrawl.betteruptime.com/incident/520109 Thu, 27 Feb 2025 19:22:00 -0000 https://firecrawl.betteruptime.com/incident/520109#f5e542a3259186c16c0cacc2381173740c476d3f84955fe375572c1e17d816d2 We are investigating the cause of this outage. https://firecrawl.betteruptime.com/incident/516918 Fri, 21 Feb 2025 21:52:00 -0000 https://firecrawl.betteruptime.com/incident/516918#94c872f7d01f2145e53b99f3c5f5a58308b10e61a055b01ad093e473ae56e6de Working now! https://firecrawl.betteruptime.com/incident/516918 Fri, 21 Feb 2025 21:06:00 -0000 https://firecrawl.betteruptime.com/incident/516918#7ba0d2a1266f22a60885b18dbbd3f220a6b08acab68aae7dd4d9e42ffad1f320 Our current Auth provider seems to be having some issues. We are working with them to fix. https://firecrawl.betteruptime.com/incident/504521 Thu, 30 Jan 2025 15:31:00 -0000 https://firecrawl.betteruptime.com/incident/504521#be63c6b8c0307441622f1b895e6721673f78cb3218f10f4fa9e42fe7be990e3e Some requests are taking longer than usual to complete. The team is investigating. https://firecrawl.betteruptime.com/incident/500468 Thu, 23 Jan 2025 06:15:00 -0000 https://firecrawl.betteruptime.com/incident/500468#f2fdf09600b00f1c403d5c05301c10c1678ca6194a72de2039310819a7671ce0 We have deployed a fix and will continue to closely monitor all deployments. Everything is back to normal at this time. https://firecrawl.betteruptime.com/incident/500468 Thu, 23 Jan 2025 06:08:00 -0000 https://firecrawl.betteruptime.com/incident/500468#4fd05a687148d337a09e7d1de010024b450867d874fe7cabc290e454032a1073 We have identified the root cause of the issue and we're working on pushing a fix to it. https://firecrawl.betteruptime.com/incident/500468 Thu, 23 Jan 2025 06:03:00 -0000 https://firecrawl.betteruptime.com/incident/500468#e22450ded7639954e8b4528e0885e2611e4ca7f464a1b42b6a013879e1c4e416 API is experiencing elevated error rates. We're investigating what's happening. https://firecrawl.betteruptime.com/incident/500378 Thu, 23 Jan 2025 02:15:00 -0000 https://firecrawl.betteruptime.com/incident/500378#cdd280efcfc7afc6d354d2be3b85368e493028a36f0836d4211ed961a5db00c3 Servers were restarted and it fixed itself. We are now investigating happened. https://firecrawl.betteruptime.com/incident/500378 Thu, 23 Jan 2025 01:50:00 -0000 https://firecrawl.betteruptime.com/incident/500378#ab54aa147a07f98ae6df29833642a14540673b366b634fe31c2b75e229a71acf We observed elevated 500 errors starting a 8:50pm EST. https://firecrawl.betteruptime.com/incident/491077 Sun, 05 Jan 2025 17:33:00 -0000 https://firecrawl.betteruptime.com/incident/491077#6d1e6463801de3587b1a9a168439c2887eed4288c4bfc0e6c0149dbecca5cc96 We have fixed the issue. https://firecrawl.betteruptime.com/incident/491077 Sun, 05 Jan 2025 17:30:00 -0000 https://firecrawl.betteruptime.com/incident/491077#26501313c32493405804db5c502e53aa3f39114ff4883fc8863d23d35bf1e373 We have resolved the core issue. PDF parsing may still be impacted. https://firecrawl.betteruptime.com/incident/491077 Sun, 05 Jan 2025 17:23:00 -0000 https://firecrawl.betteruptime.com/incident/491077#320b93d04025d7557335c553e5cb293434f0454098d1102075c244fb56dae5b9 Our API is currently down due to the downtime of an upstream provider. We are working on resolving this issue as fast as possible. https://firecrawl.betteruptime.com/incident/478118 Sun, 15 Dec 2024 20:13:00 -0000 https://firecrawl.betteruptime.com/incident/478118#c1b867e4c40c45f98d49a08ee77d97a63439647c0c31c153715f60dcd99f7b3f The issue has been resolved. https://firecrawl.betteruptime.com/incident/478118 Sun, 15 Dec 2024 20:12:00 -0000 https://firecrawl.betteruptime.com/incident/478118#2e9b4cb2715dc2d48644a3bf16bb78806b4a18f06059407583a14adf0a520b07 We are having an issue with our internal scraping engine. We are working on resolving this issue as fast as possible. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 22:06:00 -0000 https://firecrawl.betteruptime.com/incident/472468#688ebe8b04ad8a02d889aae4e518345170d61fe3bb4639e2b8b1d8fa15afe4fd All systems operational. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 22:04:00 -0000 https://firecrawl.betteruptime.com/incident/472468#b8b65014552107546e5312c6ca20b4f474c590d7d11f61b05d1ec2547309c7ea We are upgrading our database instance -- the dashboard will be unavailable for a few minutes, API unaffected. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 21:59:00 -0000 https://firecrawl.betteruptime.com/incident/472468#8a34da135283793460616716421e51c6af8bc44a378c0bd767d3dc7ada872d79 All systems are back to normal. We're monitoring the issue and making sure to prevent this happening in the future. https://firecrawl.betteruptime.com/incident/472468 Wed, 04 Dec 2024 21:45:00 -0000 https://firecrawl.betteruptime.com/incident/472468#75f258d0ee5efac2cebe690b5a2c3eddbadf1a36af540ca02001bafbee714ac8 Our database is currently down due to unknown reasons. We are working on resolving this issue. https://firecrawl.betteruptime.com/incident/471905 Wed, 04 Dec 2024 16:37:00 -0000 https://firecrawl.betteruptime.com/incident/471905#3cd7ae4ddb777dd42d1a6de391e55b29aa1e76226139299fce6dcfd596668396 We are currently investigating. https://firecrawl.betteruptime.com/incident/471905 Wed, 04 Dec 2024 16:31:00 -0000 https://firecrawl.betteruptime.com/incident/471905#6f4939db08e0b96cb3ebec5701a02cd920f97d6afa99180c1f41fb93bc3f1ea5 Resolved. https://firecrawl.betteruptime.com/incident/472301 Wed, 04 Dec 2024 16:29:00 -0000 https://firecrawl.betteruptime.com/incident/472301#645de6ea6fb0807db67a1dcc4ca4208dc4050887799e60f4350e8e778343e096 Everything seems stable and no more issues observed. https://firecrawl.betteruptime.com/incident/472301 Wed, 04 Dec 2024 16:24:00 -0000 https://firecrawl.betteruptime.com/incident/472301#a118b08acb87bcc064c21ec34d0f202897d02cfe9caa870f16efacf1c36b3b0e Root cause was identified and another patch was submitted. We are investigating. https://firecrawl.betteruptime.com/incident/472301 Wed, 04 Dec 2024 16:22:00 -0000 https://firecrawl.betteruptime.com/incident/472301#e3af5dfa69291cb4511b57038c937a536a6254b9f6bfe52b6a406afb395aaaa1 We have identified the issue and a fix was implemented. We are still monitoring. https://firecrawl.betteruptime.com/incident/460319 Tue, 12 Nov 2024 21:27:00 -0000 https://firecrawl.betteruptime.com/incident/460319#de38c9c946fe87e9bf7acca08f3758677b71b060430f0cc2e209566a1b8e83c1 This issue has been resolved. Still monitoring to ensure stability. https://firecrawl.betteruptime.com/incident/460319 Tue, 12 Nov 2024 21:08:00 -0000 https://firecrawl.betteruptime.com/incident/460319#94fc2c7d92e419062585bc30bd08cb0b9e1a5d7b8b6c3e86bd567fd8b4bedac5 PDF parsing is degraded due to an upstream error. We're monitoring the situation https://firecrawl.betteruptime.com/incident/459603 Mon, 11 Nov 2024 17:43:00 -0000 https://firecrawl.betteruptime.com/incident/459603#a27d422dffca22945eac8359198c34f00cdca9f8fa01e5b1609dbca6cf903d5c Issue was fixed. https://firecrawl.betteruptime.com/incident/459603 Mon, 11 Nov 2024 17:41:00 -0000 https://firecrawl.betteruptime.com/incident/459603#145c621ba22f6f9cbb6902d0d1bfecee4d43dc43515166f84f9dd66299eacf9d We have identified the issue. Working on a fix. https://firecrawl.betteruptime.com/incident/459603 Mon, 11 Nov 2024 17:39:00 -0000 https://firecrawl.betteruptime.com/incident/459603#0b17a79d46f14a79af4c45591d2b8735bada34ed2760553598f84ebdd9e037b5 We're currently investigating why some customers are getting 500 errors. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 23:06:00 -0000 https://firecrawl.betteruptime.com/incident/458230#2535331c3af4f0061d3acf919e454eb870e81bdb520d9197d092c60a5685eb4d This issue is fully resolved. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 22:15:00 -0000 https://firecrawl.betteruptime.com/incident/458230#f77294bad003ddd59bc59bbd28ed3b445f97126711435baee6182563589a48eb We have been stable since the last announcement. We have found the underlying issue and we are deploying a fix. We will continue monitoring the situation. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 19:25:00 -0000 https://firecrawl.betteruptime.com/incident/458230#f93ea0a70b64bff3428ee161de2c183b260f23b7f4b49f3d3e408bdfcbfa8740 Issues continue. We're applying manual fixes to prevent 408s from happening and we're working on a long-term fix in the meantime. https://firecrawl.betteruptime.com/incident/458230 Fri, 08 Nov 2024 17:14:00 -0000 https://firecrawl.betteruptime.com/incident/458230#f27f4a21156c8b81f63de4d53458f9fdedf81a7e317bb0acee0d13cf24c805cc Beginning at roughly 10 PM UTC yesterday, up until 4:45 PM UTC today, we were experiencing an elevated rate of timeout errors. This was caused by a bug in a refactor we shipped that only showed up under very high load. This issue has been resolved -- if you are still experiencing elevated 408 error rates, please contact us. https://firecrawl.betteruptime.com/incident/449904 Thu, 24 Oct 2024 16:09:00 -0000 https://firecrawl.betteruptime.com/incident/449904#00d63791b28333f4e92d0fd9f26474b98b5123dd0c05dcc3887effe26d0091b3 We have applied a hotfix and we're monitoring the situation. https://firecrawl.betteruptime.com/incident/449904 Thu, 24 Oct 2024 11:16:00 -0000 https://firecrawl.betteruptime.com/incident/449904#d1b2c849449275ad4292b836edae25f144771125c397ee417ae74a88d5937e77 We've been having intermittent timeout issues since 8AM CET (GMT+1) today. We are currently investigating the root cause, and putting out fires as they come. https://firecrawl.betteruptime.com/incident/446200 Thu, 17 Oct 2024 11:25:00 -0000 https://firecrawl.betteruptime.com/incident/446200#a0114b376d69e434c8bfe48b1d5bd4a181aa4301d4072a7a470e24a365876875 Issue has been resolved https://firecrawl.betteruptime.com/incident/446200 Thu, 17 Oct 2024 11:15:00 -0000 https://firecrawl.betteruptime.com/incident/446200#f166313849842f7e3b50e8f4d6cc4e1934877973ef38b58205807a2c1056e088 It seems like some people were experiencing timeouts around ~7am EST. We are still investigating the root cause. It seems like it was automatically resolved around ~7:15 am. https://firecrawl.betteruptime.com/incident/442122 Thu, 10 Oct 2024 00:45:00 -0000 https://firecrawl.betteruptime.com/incident/442122#c05828a5b5101722a093cce5648e9fdbd5aa5205771f8b6f225ea351c669ccec Issue was resolved. https://firecrawl.betteruptime.com/incident/442122 Thu, 10 Oct 2024 00:40:00 -0000 https://firecrawl.betteruptime.com/incident/442122#955b4b677231223cf63fdd4ea7e78ededaa1e8549cbcde0c3843080cae0e5a44 We are experiencing some scrape/crawl timing out. We are investigating. https://firecrawl.betteruptime.com/incident/437153 Mon, 30 Sep 2024 18:24:00 -0000 https://firecrawl.betteruptime.com/incident/437153#1073a22814d5406a82fcb2cbe15b9a0b31757f8e3cb39f2f75bc3c0e89ba59c5 Issues were resolved. https://firecrawl.betteruptime.com/incident/437153 Mon, 30 Sep 2024 17:52:00 -0000 https://firecrawl.betteruptime.com/incident/437153#cfd292800062afab078f16df142189d8a79254900db47df8e8c0f9554560b5eb We are investigating an issue. We have scaled and are monitoring closely. https://firecrawl.betteruptime.com/incident/426680 Mon, 16 Sep 2024 03:00:00 +0000 https://firecrawl.betteruptime.com/incident/426680#54a9f4054915401b0f452d98b989a04ed583588d134044a32ce38d75fba91e2a Maintenance completed https://firecrawl.betteruptime.com/incident/426680 Sun, 15 Sep 2024 23:00:00 -0000 https://firecrawl.betteruptime.com/incident/426680#30ab038f4acdcd76da80797a881cb6f8c02a76403f3dc9726e53aef775851d34 Our database will undergo routine maintenance during this time. You may experience brief service interruptions. We apologize for any inconvenience and appreciate your patience. https://firecrawl.betteruptime.com/incident/428285 Thu, 12 Sep 2024 17:27:00 -0000 https://firecrawl.betteruptime.com/incident/428285#51e6e7ddc562a9a409a159d4dd22c0e3a50e7b1c7c91fba2226e348b71420396 Users are reporting issues with the API. We are investigating. https://firecrawl.betteruptime.com/incident/417100 Wed, 21 Aug 2024 13:55:00 -0000 https://firecrawl.betteruptime.com/incident/417100#6a6dd0251f0c8c21f99ac4c19cdc4fb92c91ab9760858b9a8df9667524c5527d We encountered an issue causing some requests to take longer than expected. We pushed a fix and scaled accordingly. Everything should be back to normal. https://firecrawl.betteruptime.com/incident/412755 Tue, 13 Aug 2024 03:05:00 +0000 https://firecrawl.betteruptime.com/incident/412755#5f6fe7c22d0647d8a50fc66d8d1c18cb8ad7c5279e6fe94d69187a7f7a4655f2 Maintenance completed https://firecrawl.betteruptime.com/incident/412755 Mon, 12 Aug 2024 14:52:00 -0000 https://firecrawl.betteruptime.com/incident/412755#7cc0bdeee51f564766f36d3708a94cde4e7bf1d902ad3a713b8ce4ba7ce0dcc7 Possible that some services will be downgraded during this period. It should take around 10 minutes. Update: Maintance completed. All systems online. https://firecrawl.betteruptime.com/incident/410355 Wed, 07 Aug 2024 13:30:00 -0000 https://firecrawl.betteruptime.com/incident/410355#fa790867849de9c51460a51d4d79fbd780e84f73851bfe70f731662477c8829b Some crawl jobs emitted from 7:30 am EST to 10:30 am EST may have been not able to complete due to high workload of our systems. We scaled accordingly and right away but some may have gotten stuck in an "active" status due to the machines being replaced by our external provider. https://firecrawl.betteruptime.com/incident/399290 Tue, 16 Jul 2024 19:00:00 -0000 https://firecrawl.betteruptime.com/incident/399290#638b84b9e68a95691a41b0dc78af0a080824db0ac4aa9b5e86164011d6944156 We had some issues with our fast storage edge providers during the PT morning of July 16th. All the issues were resolved. https://firecrawl.betteruptime.com/incident/397275 Fri, 12 Jul 2024 14:12:00 -0000 https://firecrawl.betteruptime.com/incident/397275#87556f89782272c360317f47ee78e3e746d9371179efe1dc8d7a89ab225164fb Some crawl jobs from 9-10 am EST returned status failed. We have discovered the root cause and pushed a fix. https://firecrawl.betteruptime.com/incident/379083 Tue, 04 Jun 2024 04:40:00 -0000 https://firecrawl.betteruptime.com/incident/379083#3eb9b43ad923cd0a0190c968bd74355ebef8d506084acf1434bd3ef8e025b945 Firecrawl API was degraded for 1 hour around 8-9 pm PST. Edge servers were overloaded. All is back to normal.